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Commonly asked
Where is my order shipped from?
All the orders will be shipped from the United States.
Which carrier will my order be shipped through and when will it be shipped? Can I track the parcel?
For In-Stock Orders:
We are currently preparing to ship your order as quickly as possible. Please note that for in-stock orders, we require approximately 2-3 days to process and dispatch the items. Once your order has been shipped, you will receive an email with the tracking information for your convenience.
For Pre-Order Items:
If your order includes pre-order items, we would like to inform you that the final leg of shipping will commence approximately 2-3 months after your order placement. We understand that the wait time may seem extensive, and we appreciate your patience and understanding. Rest assured, we are working diligently to ensure a smooth delivery process.
Do the purchased products have free shipping?
You don't need to pay any shipping fee.
Can I cancel or change any order information after placing an order?
Don't hesitate to get in touch with the customer service team to cancel the order or change the information at any time before shipping. After shipping, you cannot change the order information or cancel the order, but you can choose to reject the package.