Self-pickup Service

Self-pickup Service

Welcome to our self-pickup service! Here are the detailed instructions for the self-pickup process

Self-pickup Process

Placing an Order and Geting the BOL (Bill of Lading)

Warehouse Preparation

Pickup Notification

Self-pickup Process

Order Verification

Note

1.Placing an Order and Geting the BOL (Bill of Lading)

a. When placing your order, please remember to select the "Self-pickup" option for eligible products (usually no additional shipping fee required).

b. After order confirmation, we will generate the pickup form(please refer to (Bill of Lading Template).

In the case of well-stocked products, we will generate the bill of lading in 2-3 days.

In the case of pre-sale items, we will generate the bill of lading in order of order upon arrival.

The bill of lading will be sent to you via email.

c. We will synchronize the pickup form with you via email and order detail for easy download and printing.

2.Warehouse Preparation

a. For customers who choose self-pickup at the warehouse, we will make necessary preparations after you place your order.

b. Palletizing: Our warehouse staff will use a forklift to assist in loading the goods onto your transportation vehicle.

c. Non-palletizing: If you choose not to use pallets, please ensure that you have suitable tools and manpower to handle the goods.

3. Pickup Notification

a. Based on the warehouse preparation timeline, we will promptly notify you about the status of your pickup preparation.

b. We will inform you of the specific pickup time available (usually takes about 5 days).

4. Self-pickup Process

a. Please bring the BOL with you to the designated warehouse.

b. For contacting the warehouse for pickup, please refer to the Warehouse Contact Information.

5. Order Verification

a. After you have picked up your order, we will conduct an order verification process.

b. Typically, the order verification process takes 2-3 business days to complete.

6. Note: Please keep in mind

a. The self-pickup service is only available for customers who choose this option.

b. When picking up the order, please bring a valid identification document along with the pickup form.

c. If you are unable to personally pick up the order, please ensure that your representative holds a valid identification document, pickup form, and an authorization letter.

If you have any questions or need further assistance, please feel free to contact our customer service team. We are here to assist you!

Frequently asked questions

Have questions? We’re hereto help

1. How can I select the self-pickup option when placing an order?

Selecting the self-pickup option when placing an order is quick and easy. During the checkout process or on the order page, you will see a "Self-Pickup" or "Pickup" option in the shipping options. Simply check this option to indicate that you would like to collect your order yourself from our designated pickup location.

Once you have chosen the self-pickup option and successfully placed your order, our team will contact you and provide you with a pickup form. For pre-order products, the bill of landing will be provided to you once the items are available. The bill of landing will contain the detailed address and contact information of the pickup warehouse, as well as your order details and any necessary credentials.

All you need to do is bring the bill of landing to the designated pickup location and present it to the staff to collect your order. If you have any questions or need further assistance, please feel free to contact our customer service team. （sales@fancyarnfurniture.com）

2. What is the timeframe for generating and receiving the bill of landing after order confirmation?

The timeframe for generating and getting the bill of lading after order confirmation will be communicated to you via email, taking into account the inventory availability. We will provide timely notification regarding the expected delivery of the bill of lading.

3. Can I download and print the pickup form from my account on your website?

I apologize for any inconvenience, but at the moment, it is not possible to download and print the pickup form from your account on our website. We notify you and provide the pickup form to you exclusively through email.

4. Do I need to pay any additional fees for choosing the self-pickup service?

There are no additional charges for selecting the self-pickup service. The total amount stated in your order is the final cost, and no extra fees will be incurred.

5. How long does it take for the warehouse to prepare my order for pickup?

After we have emailed you the bill of lading, the warehouse will be in the final stages of preparing your order for pickup. You can proactively contact the warehouse to discuss the appropriate timing for pick up your items.

6. Can you provide assistance with loading the goods onto my transportation vehicle?

Yes, we will provide assistance. Please rest assured that we are here to help you with loading the goods onto your transportation vehicle.

What documents do I need to bring with me when picking up my order?

When collecting your order, please ensure that you bring the pickup form and a valid form of identification with you.

Can someone else pick up the order on my behalf? What documents do they need to provide?

Yes, it is possible for someone else to pick up the order on your behalf. They will need to present the pickup form, a valid form of identification, and a screenshot of the order confirmation.

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